Sorbus Finance Ltd aims to provide the very highest level of customer service to our clients. If you are not completely happy with the service you received from Sorbus Finance Ltd we would like to hear about it. Sometimes things can go wrong and when the happens we always encourage our customers and partners to tell us about it. This way we can act to put matters right where possible.

At Sorbus Finance we aim to:

• Make it easy for you to tell us about a complaint.
• Resolve your complaint in a promptly manner whilst giving your complaint the consideration it deserves.
• Make sure you are completely satisfied with how your complaint has been resolved.

How to make a complaint:

If you wish to make a complaint please contact use either by:

Email – hello@sorbusfinance.co.uk

Telephone: 01246 383501 (Available 09:00-17:00 Mon-Fri excluding public holidays)

Write to us:  Sorbus Finance Customer Services, Sunnybank, 12 Albion Road, Chesterfield, Derbyshire, S40 1LJ.

We aim to resolve all complaints within three working days. Sometimes, this may not be possible in which case we will write to you within five working days acknowledging your complaint, explaining what we have done to date and why this has not been possible. We will keep in regular contact to provide you with updates until your complaint has been resolved.

If we have not issued you with a resolution to your complaint within eight weeks from the date in which you first raised your complaint, or if you are dissatisfied with our response or resolution, you can ask the Financial Ombudsman Service for an independent review.

You can contact the Financial Ombudsman Service at:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Email: complaint.info@financial-ombudsman.org.uk

If we have been unable to assist with your complaint or you feel the appropriate outcome has not been achieved then you can also contact: